General Warranty - 1 Year
Warranty Policy: Control System Labs warranty is one year. For warranty service, controls must be returned prepaid to Control System Labs, where they will be evaluated warranty consideration. Customers will also pay for return shipping.
A Return Material Authorization (RMA) is not required for warranty returns - simply return the control to us.
What is covered
Warranties include defective parts, failed parts, and labor issues.
What is NOT covered
We make every effort to ensure your control is returned in fully working condition, and our warranty policy backs that up. But we cannot cover everything that may happen to a control after we return it:
If the unit is installed incorrectly it can cause parts to explode, circuit board traces to vaporize, fuses to blow, and other destruction. These user-caused failures are not covered by our warranty. It is up to the customer or end user who uses our repair service to take care to re-install the unit properly. This means following good ESD procedures, powering down the machine (no Hot-Swap), reconnecting wiring harness correctly, etc.
If the original cause of the failure was a short circuit in a wiring harness and the harness is not repaired, when the repaired unit is re-installed, it will fail again. If a motor overload caused the failure to a motor drive, when the drive is repaired and installed it will damage the control once more, requiring a new repair and more cost to the customer. These types of failures are not covered under our warranty policy.
Recurring blown parts are usually caused by something else in the system. Repeated blown parts on a control probably have a root cause somewhere else in the system, and that root cause needs to be determined by the customer. We cannot offer repeated warranty repair in these cases.
Occasionally we need to outsource some items for repair to a third party. In these cases, we may need to modify our warranty policy based on the warranty provided to us by the third party. The amended warranty will be clearly stated.
Many of the controls we repair are obsolete and have no factory support. When this type of product is returned for warranty service, if the necessary parts are not available, we may not be able to repair the unit. When this happens, warranties are limited to available parts. This includes, but is not limited to the following: CRTs, flyback transformers, OEM programmed chips, plastic enclosures, displays, keypad overlays, and touch screens.