Payment Terms
New Customers: New customers can pay with credit card (Master Card, Visa, American Express, or Discover), or prepay by check.
Existing Customers: Customers in good standing can apply for open account terms. Failure to remit payment within 30 days may lead to revocation of your terms or other considerations with Control System Labs.
Warranty
See our warranty page.
Rush Service
A minimum of $150 is added for Rush Service. For items over $600, Rush Service is 25% of the repair price. Rush Service repairs have a 3-5 day typical turnaround time, depending on shop volume and pending the availability of replacement parts if necessary.
Shipping and Handling
Shipping charges will be added to the invoice at time of shipment. Your preferred shipping account and method can be provided at time of approval; our default return shipping method is UPS Ground, unless otherwise stated. A $5 handling charge will be applied to all shipments.
Sending a Unit to Be Repaired by Control System Labs
In order for Control System Labs to identify the unit, customers must include an
RMA with a unit that needs repair. To submit
an RMA, refer to the following page: https://www.controlrepair.com/rma
In situations when an RMA
is not possible, customers must include the following information in the box:
Customer Abandoned Product
When a customer does not provide disposition or payment for
items after a designated time period, those items are considered abandoned at
Control System Labs and Control System Labs shall take ownership and dispose of
the item(s) accordingly.
Categories of items that could be abandoned include
unapproved or unrepairable items or items waiting for payment. Control System
Labs has a documented Customer Abandoned policy defining the abandoned time
periods for each category. A copy of this document will be provided upon
written request.
As per the policy, multiple attempts are made by
Control System Labs to the customer to disposition the customer’s product
appropriately.