Payment Terms
New Customers: New customers can pay with credit card (Master Card, Visa, American Express, or Discover), or prepay by check.
Existing Customers: Customers in good standing can apply for open account terms.
Warranty
See our warranty page.
Rush Service
A minimum of $150 is added for Rush Service. For items over $600, Rush Service is 25% of the repair price. Rush Service repairs are started within two (2) business days after approval, and have a five (5) day typical turnaround time, pending the availability of replacement parts if necessary.
Shipping and Handling
Shipping charges will be added to the invoice at time of shipment. A shipping account can be provided.
A $5 handling charge will be applied to all shipments.
Customer Abandoned Product
When a customer does not provide disposition or payment for
items after a designated time period, those items are considered abandoned at
Control System Labs and Control System Labs shall take ownership and dispose of
the item(s) accordingly.
Categories of items that could be abandoned include
unapproved or unrepairable items or items waiting for payment. Control System
Labs has a documented Customer Abandoned policy defining the abandoned time
periods for each category. A copy of this document will be provided upon
written request.
As per the policy, multiple attempts are made by
Control System Labs to the customer to disposition the customer’s product
appropriately.